Policies and Operational Standards
This page sets out the operational policies of AirloConnect, including our service boundaries, complaints procedure, content standards, and applicable legal framework. These policies apply to all users of this website and all interactions with our advisory service.
Service Scope and Limitations
AirloConnect provides information and advisory services only. We do not:
- Sell eSIM plans or act as a carrier or reseller
- Process payments or hold financial data
- Guarantee the accuracy of third-party carrier information
- Provide emergency telecommunications services
- Offer legal, financial, or regulatory advice
Our guidance is based on publicly available information and our own testing. We make reasonable efforts to keep content accurate and current, but cannot guarantee real-time accuracy of carrier pricing, coverage, or plan availability.
Content Standards
All content published on airloinfo.site adheres to the following standards:
- No false or misleading claims about eSIM capabilities or carrier performance
- No promotion of illegal activities or circumvention of carrier terms
- No use of real competitor brand names in comparative claims without factual basis
- No guarantee language ("100% success", "always works") without documented evidence
- Clear disclosure of limitations and known failure modes
- Regular review and update of factual content (minimum quarterly)
- Transparent attribution of data sources
- Accessibility compliance (WCAG 2.1 AA target)
Complaints Procedure
If you have a complaint about our content, advisory service, or conduct, please follow this procedure:
- Initial Contact: Email [email protected] with subject line "Complaint — [brief description]". Include your name, contact details, and a clear description of the issue.
- Acknowledgement: We will acknowledge receipt within 2 business days.
- Investigation: We will investigate the complaint and respond with our findings within 5 business days.
- Resolution: We will propose a resolution where applicable. If the complaint relates to factual inaccuracy, we will correct the content and notify you.
- Escalation: If you are not satisfied with our response, you may escalate to the relevant UK consumer authority. We will provide contact details upon request.
Policy Boundaries: Included and Excluded
| Matter | Covered by Policy | Notes |
|---|---|---|
| Content accuracy complaints | ✓ | We will investigate and correct if warranted |
| Advisory service complaints | ✓ | Covers email and form-based advice |
| Carrier service failures | ✗ | Complaints must go directly to the carrier |
| Payment disputes | ✗ | We do not process payments |
| Data protection requests | ✓ | See Privacy Policy for GDPR rights |
| Copyright complaints | ✓ | Contact us with specific details |
| Third-party link complaints | ✗ | We are not responsible for external sites |
| Technical website issues | ✓ | Report via contact form |
| Accessibility issues | ✓ | We will prioritise accessibility fixes |
| Regulatory compliance | ✓ | Subject to UK law and ICO guidance |
Applicable Law
These policies and all interactions with AirloConnect are governed by the laws of England and Wales. Any disputes arising from use of this website or our advisory services shall be subject to the exclusive jurisdiction of the courts of England and Wales.
For privacy-specific policies, see Privacy Policy. For terms of use, see Terms of Use.